WHAT IS HOME CARE?
There are three different types of home care. Hospice (end of life care,) skilled care (Medicare regulated to get you better,) and private duty. Private duty is set up to help individuals in their home setting with ADL’s (Activities of Daily Living.) With Private duty, the individual receives help with bathing, feeding, dressing, incontinence, transfers, and toileting. We can also help with light housekeeping, meal preparation, transportation to appointments, and more. Basically anything that you do throughout the day, we can assist with.
HESITANT WITH BRINGING HOME CARE SERVICES INTO THE HOME?
The biggest concern individuals have when contacting a private duty company is that their independence is going to be taken away by having someone come in to help them. Let us reassure you that we make it very clear when we talk to our clients and their families that we are simply trying to assist with their daily activities and not take over their lives. We do a thorough assessment to make sure we do not cross a line when we are caring for someone, but we are still able to give the best care possible.
BASIC SERVICES OF HOME CARE THAT HELP INDIVIDUALS FEEL COMFORTABLE.
Basic services for home care are assistance with ADL’s, light housekeeping, meal preparation, and transportation. Typically the best way to start is with light housekeeping. Helping with things like laundry and dishes can reduce someone’s risk of falling and landing in the hospital.
GETTING STARTED WITH QUEEN CITY HOMECARE.
If an individual is looking to start services with us, we send out our Registered Nurse to do an assessment and come up with a plan of care. We can typically start as quickly as 24 hours after this has happened, or we can set up a meet and greet with a caregiver to make sure the fit is right. The care is completely customizable to what the client’s needs are.
QUEEN CITY HOMECARE’S ADMISSION PROCESS:
- During/Shortly after the initial contact, the office will schedule a meeting with our Registered Nurse free of charge.
- When the Registered Nurse arrives at the initial meeting, an assessment will be conducted to determine a Plan of Care that is customized for the Client.
- The Plan of Care consists of the assessment of the RN and the requests of the client / family.
- Upon completion of the Initial Assessment the Client will receive a Binder containing the Care Plan as a point of reference for our Caregivers. This binder will also contain blank Care Notes that will be filled out during each shift by each Caregiver.
**All care notes are Carbon Copies so there will always be a record of the care received in the Client’s home.
- If a date to start services is determined, a two week deposit will be collected at this time. This deposit will be held until the end of service for the final invoice or refund.
- Before Start of Service, the Queen City Homecare office will contact the Client/Primary Contact to inform them of the name of the Caregiver that will start services as well as discuss the monthly schedule.
**If there is a change in the schedule or Caregiver the Client/Primary Contact will be contacted by the office.
- When the Caregiver arrives in the home/facility, they will use the Client’s phone (if available) to Clock In using the Telephony System, they will also use the same system to Clock Out at the end of their shift.
- Invoices will be mailed/e-mailed to the desired party (Information retained from AOB completed during the initial meeting with the RN) on a bi-weekly basis with a due date of 15 days after the Invoice was generated.
**There is a discount available if you choose to participate in the AutoPay program. If you sign up for this convenient service you will be mailed/e-mailed a paid invoice and receipt of your payment.
- The Registered Nurse will complete an evaluation every 30 days, free of charge, to ensure Queen City Homecare is providing the highest quality of care and to make any changes to the Plan of Care that are necessary.
- Queen City Homecare also provides monthly evaluations by a Licensed Social Worker, free of charge, to assess the Client’s wellbeing during their time on service. Our LISW is also available for assistance with family needs, and help guide the caregivers on specific care needs.
**The Support Services of Queen City Homecare’s Registered Nurse and Licensed Social Worker are always available to our Clients and their Families.
INFORMATION TO PREPARE.
When you’re looking for homecare you’ll want to keep these 10 questions in mind.
- How long has this agency been serving the community?
- Are they locally owned or operated?
- Does this Agency have a current license to practice?
- Are they bonded and insured?
- Does this agency write a plan of care for the client?
- How closely do the supervisor’s oversee care?
- Are there agency staff members and nurse supervisors available 24 hours a day?
- How are the agency’s caregivers hired and trained or are they subcontracted?
- What kinds of employee screenings and background checks are done?
- Are they willing to offer you a list of references?
LONG DISTANCE SITUATIONS.
We have a scheduling system that allows our client’s family members to see a schedule in our family room portal. We are also available 24 hours a day so if the client’s family member has a question, they can call 281-8000 and they will get an employee of QCHC.
AGING IN PLACE.
Aging in place means that we do our very best to keep our clients in the place they live for the amount of time that they want to be there. If someone is living in a home and they don’t want to go to a facility, it is our job to keep them as healthy and safe as possible. Our main goal is to keep clients out of the hospital and in their homes. We have people who live in assisted or independent living facilities and they want to stay there. It is our job to keep them in that environment as long as possible.
DO YOU PROVIDE SERVICE IN ASSISTED LIVING FACILITIES?
Yes! We serve in independent, assisted, nursing, and even the hospital. We work with skilled home cares and hospices to make sure that our clients get all of the attention they deserve.
HOW QUICKLY CAN YOUR SERVICE BE PROVIDED?
We typically prefer to have 24-hour notice before starting service; however, we have started cases with two hours’ notice. The more time given, the easier it is to get a good fit for the client as well as the caregiver, and the better shot we have at getting continuity of care off the bat.
CAN CUSTOMERS CHANGE THEIR SCHEDULES?
We can accommodate changes for customers. Customer schedules are completely customizable to the customers’ needs. We do ask for 24 hours’ notice in advance.
HOW EXACTLY CAN YOU HELP?
At Queen City Homecare we provide assistance so that our clients can participate in as many daily activities as possible. We monitor our clients diet (including meal prepping and planning food,) light housekeeping, assist with shopping, run errands, and provide transportation to doctor’s appointments. We also assist with bathing, dressing, grooming, and toileting in addition to reminding clients to take their medications and go for walks while engaging in some of their favorite activities. Additionally we have a LiSW (Liscensed Independent Social Worker) that can assist with family questions about what to expect after a specific diagnosis along with what the next steps should be if home care is no longer a viable option.
IS HOME CARE AFFORDABLE?
It is true that home care can be pricy when you are talking about 24-hour care; however, if you are proactive with the care it is very cost effective. Some of our clients have utilized us for the past couple of years just for a couple hours, a couple times a week. This has allowed us to do their light housekeeping, and help with smaller things like medication reminders, meal prep, etc. We monitor for dehydration, UTI, cold and flus, and other things with our RN 30-day evaluations. Through this, clients stay out of the hospital and keep payments to things like their deductibles down. It also keeps them at home and not in rehab units.